Category Archives: Customer Service

Pebbles move to larger premises in Bo’ness

Posted on May 17 2013 by Val

This is a transcript of a feature in the Bo’ness Journal & Gazette on Friday 26th April 2013, reporting on Pebbles move to larger premises in Bo’ness. (Words by Esther Hutcheson, images by Gordon McBrearty) A 24-carat gem of a … Continue reading →

Posted in Accessories, Customer Service, Diamond, Jewellery, loyalty, press, Quality, valuation | Tagged , , , , , , , , , , , , , , , | Leave a comment

Pebbles Jewellery teams up with 4 star hotel to give engagement ring customers complementary stay.

Posted on March 13 2013 by Danielle

In the past we have thanked people for allowing us at Pebbles to help them choose their perfect engagement ring by treating them to a meal out. This Spring we wanted to do something a bit different. So we have … Continue reading →

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Everything Changes

Posted on August 29 2012 by Danielle

At Pebbles we are constantly on the look out for new and inspiring jewellery designers. Our pieces reflect the fact that we love to showcase the very best of new jewellery designs from Britain and beyond.  Therefore our ranges are … Continue reading →

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Celebrate With Us a Great Night at Pebbles Edinburgh

Posted on September 30 2011 by Danielle

Last night we held our ‘Celebrate With Us’ event at Pebbles Edinburgh.  We invited customers and local business people to join in our celebration of being recognised as one of Britain and Ireland’s top 50 Inspiring Independent Jewellery Retailers (Retail Jeweller Magazine) and … Continue reading →

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Pebbles Named as a Retail Star in Professional Jeweller”s Hot 100

Posted on September 8 2011 by Danielle

Finally the time has arrived that we can shout about Pebbles being one of Professional Jeweller’s Hot 100! We have had to keep this a secret for a few months until the swanky launch party on Tuesday (06/09/2011) night. Val and Kevin … Continue reading →

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Jewellery and Diamond Valuations – why bother?

Posted on June 30 2011 by Val

People come to us in Edinburgh and Bo’ness for jewellery and diamond valuations for diamond rings and various other pieces of gold, platinum or silver jewellery and watches for many reasons.  It may be that you have inherited a piece … Continue reading →

Posted in Customer Service, Diamond, Engagement, Gold, Jewellery, Quality, Silver, valuation, Wedding | Tagged , , , , , , , , , , | 1 Comment

Shop on-line or in independent high street shops?

Posted on May 13 2011 by Kevin

What makes us shop on-line or on the high street? The art of shopping is changing and fast – or so we are continually being told, but why? There is no doubt that internet shopping gives us a huge choice … Continue reading →

Posted in Accessories, Anniversary, Customer Service, Designer, Diamond, Engagement, Gold, Hand-made, Jewellery, Leather Goods, Wedding | Tagged , , , , , , , , , , | Comments Off

Are you a “universal shopper”?

Posted on May 4 2011 by Val

I attended a taster session last night for the Mary Portas skillsmart retail masterclasses. As well as exploring the threats to our High Street – Supermarkets that sell everything from food to fashion (some are now venturing into selling cars!), … Continue reading →

Posted in Accessories, Customer Service, Diamond, Engagement, Jewellery, Leather Goods, Quality, Special Occasions, Wedding | Tagged , , , , , , , , | 2 Comments

Hallmarking – why the fuss?

Posted on April 22 2011 by Kevin

Hallmarking, along with a lot of other business regulations, is currently under review by the Goverment under its drive to reduce “red tape” and trading restrictions on businesses. So, Hallmarking why the fuss?                You may have seen or heard … Continue reading →

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Customer Service – does it influence buying?

Posted on April 20 2011 by Val

My turn to introduce myself to the blogging world. I’m Val, co-director of Pebbles and lover of unusual, beautifully made jewellery. I have a “thing” about good customer service and I think far too often we accept bad customer service … Continue reading →

Posted in Customer Service, Diamond, Jewellery, Quality | Tagged , , , , , , , , , , | 5 Comments